3SX Policies - "The Rules of the Road"
WRX Evolution and www.WRXEVOlution.com
|3SX Performance Automotive is committed to providing the automotive enthusiast with a broad selection of the best products at the best prices, and backing everything up with excellent customer service. We are always working to improve product selection by finding and/or developing new products. We also make our best efforts to provide excellent customer service with prompt responses to telephone and email inquiries, fast shipping for orders, honest opinions on products, and accurate service quotes. We are dedicated to making you a dedicated 3SX customer! :-)|
At 3SX, we STOCK what we carry! We try our best to maintain complete and sufficient inventory levels on all items. Some items may, however, become temporarily out of stock while we wait for shipments to arrive or be produced, particularly with custom orders or custom manufactured products. If you place an order and we are out of stock on an item which will delay shipment more than 2-3 days, we will notify you via email at the address you provided with your order.
Orders & Payment
We accept orders through our website's online shopping cart system as well as telephone orders and walk-in customers. Payment methods accepted are Visa, Mastercard, Discover, American Express, PayPal, Bank Wire Transfer, Western Union, Money Order / Certified Check (NO personal checks), and Cash.
Credit Card Verification
Credit Cards - United States
Credit Cards - International
Money Order / Certified Cashier's Check - US ONLY
NOTE: Personal checks are not accepted, and will not be cashed or processed. Payment must be certified funds - Postal or other money order or bank check.
Money Order - International
Bank Wire Transfer
Western Union Money Transfer
Shipping charges are not refundable. Packages which are refused and returned to 3SX will not be refunded the shipping charges and any product credit will be subject to restocking fees and return shipping charges assessed to 3SX by the shipping carrier.
New items purchased from 3SX which have been used or installed are not returnable / refundable. 3SX recommends Ebay for selling used parts.
Special order parts and electronic parts are not returnable / refundable.
Exception: New parts purchased from 3SX which are found to have a MANUFACTURER'S defect can be exchanged for the same part. The part must be returned to 3SX for inspection and claim with the manufacturer. ALL PARTS AND PACKAGING MUST BE RETURNED. You MUST contact 3SX for a return authorization prior to returning any parts.
Parts which fail due to mis-installation are the responsibility of the buyer/user.
Off Road Use
All parts sold through 3SX are intended for "off road" or race use only. 3SX is not responsible for the use, misuse, mis-installation, or damage to property or persons, up to and including loss of life or property from use of items sold by 3SX. It is recommended that all parts be installed by professionally certified and experienced automotive technicians.
Some parts purchased from 3SX also carry a core charge. Core charges are built into the online shopping cart, and are automatically included in your purchase. All parts are inspected upon receipt. Core charges are refunded to you when your original parts are received back here at 3SX and meet the following core parts criteria.
Core parts must be returned within 60 days for core charge refund. You must include a copy of your invoice or the 3SX Core Return Form included with your shipment.
Core parts MUST be in usable condition, they cannot be damaged, broken, have stripped out bolt holes, or otherwise unusable, and must be the same part as was purchased.
Core parts CAN NOT BE PAINTED OR POWDERCOATED. If we received core parts (e.g, plenums, valve covers, etc.) which are painted or powdercoated we will deduct $60 per item from the core refund for sand blasting and cleaning charges.
Cores for polished engine parts cores (returns for polished parts): all screw holes must be threaded (not stripped), parts can not be cracked or otherwise damaged in any way, non-turbo intake plenums MUST have the butterfly control servo (VICS motor on the driver's side) and it cannot be damaged, thermostat/water housings must include all three pieces. Any variances from the previous statements will result in a reduction of the core refund.
For performance engine parts cores:
Core charge refunds are processed upon receipt and inspection of parts and the amount is credited back to the account (credit card, Paypal, etc.) that was originally used for the order. Original order payments made by money order will receive a company check as the core refund. Core refunds can also be issued as store credit if you like, please indicate such on your information returned with the core parts.
Core Parts Return Form
If you purchase polished parts from 3SX, you will be charged a core charge per item as indicated. Core charges are built into the online shopping cart, and are automatically included in your purchase. These core charges are refunded to you when your original parts are received back here at 3SX per the core charge policies detailed above.
Our polishing is external polishing for aesthetic enhancement only, it is not internal porting/polishing for performance upgrade purposes.
CLEAN BEFORE INSTALLING! It is advised that you detail the parts before installing them on your car, as they may have polishing and/or sand blasting residue on the inside. Use strong cleaners and even wire brushes to thoroughly remove anything that might have lodged on the insides and in bolt holes.
Polished parts do not included mounting hardware/bolts, or other attached accessories - you will need to use your existing mounting hardware.
If you send us your parts to be polished, there will be no core charge. Turnaround is generally 2 weeks for us to get the parts polished. If you are sending us parts, please contact us directly, do not make the purchase online, as you will be charge the core charges. You must include your shipping and billing information in your parts shipment to us.